(This does not sound like your experience but) I'm very surprised when a bad reviewer has a resolvable problem, makes no attempt to contact support and simply w

(This does not sound like your experience but) I'm very surprised when a bad reviewer has a resolvable problem, makes no attempt to contact support and simply writes a bad review. Or, sends a support email and 30 seconds later writes a bad review. Bad reviews sometimes indicate not a willingness to resolve a problem but wanting to shout and be heard. I hear this often with restaurant reviews too. Something is wrong with the food but they quietly seethe rather than grabbing their waiter, waiting until the taxis home to write a scathing review. How odd.