> if he knew the person who produced the product and understood the difficulties they faced during its production, he would not do it So true for many. One th

> if he knew the person who produced the product and understood the difficulties they faced during its production, he would not do it So true for many. One thing I always try to do is go out of my way to make that personal connection. Anonymous hit-and-run reviews are, in my opinion, cowardly. If you're going to scrutinise something publically you should be open to talk to the creator of what you're scrutinizing. Speaking to these kind of users can be invaluable or it can be an awkward hour of disagreeing. Either way, putting a human face on it and letting them know where I'm coming from and the impact of their review has yielded good results.