3 ms·
"And the funny thing – by the time you were ready to walk through 7-8 issues with your boss you realize that you had already figured out 3 or 4 of them on your
by superk 16y ago
"And the funny thing – by the time you were ready to walk through 7-8 issues with your boss you realize that you had already figured out 3 or 4 of them on your own."
There's a counter argument to this (I'm not saying I agree with it) but it's those extra hours it took to solve something on your own vs. the seconds (or at most minutes) to ask the right person. Of course the article does a good job to point out those seconds aren't free either... but I've had managers make a point of saying "if the problem can be solved by asking the right person than do it" that there should never be a reason to solve the same problem twice.
- Pistos2 16y agoThat may be true, but I suppose the strategy is not to spend much more time on an item yourself once you've jotted it down on a list, especially when you're confident Joe Sysadmin would know the answer straight away.
- mstevens 16y agoIt's a lot more complicated than that. For example, if I ask a small question today, I'll get an answer and get with the task quickly. But I'll only have a small bit of information, so I'll be back tomorrow, the day after, and so on. Whereas if I spend slightly longer working it out myself, I'll generally understand the system involved, and may be able to avoid a whole series of questions, saving significant time for everyone involved.