You are right that both examples don‘t really contain actionable advise, but there is a huge difference between the two. The way your app „speaks“ to the user

You are right that both examples don‘t really contain actionable advise, but there is a huge difference between the two. The way your app „speaks“ to the user influences how people perceive it; and it may make the difference between a user deleting the app in anger, or contacting customer support to ask for help. We‘re all human beings, and we react to the tone of the message.