To calm your soul don't forget Hanlon's razor. Since they're growing so fast you probably just fell through the cracks, some idiot pressed the wrong button, so

To calm your soul don't forget Hanlon's razor. Since they're growing so fast you probably just fell through the cracks, some idiot pressed the wrong button, something about your account was misspelled, your entry got caught between one version and another, or some other tiny mistake that exploded out beyond all reason because they're still a young company and growing quickly. Now, if they're worth their salt they'll eventually make it right by you, but you might have to escalate it a little more before they budge.