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Slack is not an excellent product. When I'm using 3g tethered connection Slack experience is unbearable. It constantly loses connection. Why is simple text chat

Slack is not an excellent product. When I'm using 3g tethered connection Slack experience is unbearable. It constantly loses connection. Why is simple text chat is so bandwidth hungry. I'm surw it's due to bad engineering. IRC was much more reliable on much worse connections.

RyanZAG 9y ago
People often confuse engineering and design. Slack has a very good design team, the UX is far above IRC or competing solutions and everything flows and works in a way that most users expect. The engineering itself is not the strong point, that's for sure. Slow, bandwidth hungry, memory intensive, strange syncing problems, security issues, etc.
- crdoconnor 9y ago
  It's certainly pretty. It reminds me of that quote by Joel Spolsky - "people ridiculously overvalue aesthetics and beauty when evaluating products. It's one of the reasons iPods, and, for that matter, Keanu Reeves, are so successful." I don't think usability-wise it's all that great though. If you have multiple chatrooms in multiple slack organizations, it's a PITA checking on them all, for instance.
  - ajsharp 9y ago
    On Spolsky's quote, wouldn't that mean people undervalue aesthetics and beauty?
    - hansl_ 9y ago
      Engineers undervalue it, users overvalue it compared to other criteria. Mostly because users are not engineers and so have no way to look at why a product is engineeringly superior; they can only look at how easy/simple it is to use.
- swiley 9y ago
  I really would disagree. IRC didn't have a lot going on, you had channels and PMs and that was kind of it. It was very easy to learn how to use because there was very little to learn. Not to mention, in most clients, it took significantly less than ten seconds for the text to appear on the screen after you started typing.
  - aspett 9y ago
    There is a lot more to IRC than just channels and PMs - it's just that not many people have purpose to find out about anything else because channels and PMs work so damn well for their purpose.... communication.
    - RyanZAG 9y ago
      While I agree and personally prefer IRC, people using slack use far more features than just channels and PMs. That's because slack is more discoverable and the features are generally conceptually simpler and more obvious for the average user than complicated IRC features. That's the UX I was talking about above - it allows more users to use more features and feel more comfortable that they know what is going on. The same really can't be said for IRC - most average users will request the help of an 'IRC master' if they need something they don't know how to do. That's probably not a good sign of accessible UX.
sdoering 9y ago
I am with you. Totally. I would only add one thing. Why does the (Mac) desktop client have to reauthorize while I am writing stuff and loosing what I typed up until then. Or even while being in a voice call.
withdavidli 9y ago
Is 3g usable in your area? My experience with multiple carriers has shown anything less than 4g/lte is near unusable even on simple webpages. This is both in metro areas in the bay area and northeast cities. My speeds go down to what I would have expected from 56k days, those simple webpages (text w/pics, no video) taking 2-5min to load.
- anticodon 9y ago
  Yes, 3g is usable, I can browse any site without noticeable delays. But Slack experience is extremely poor. It require a really fast and low-latency connection. And just for a text chat - there're tons of other solutions that has no problem with the latency and bandwidth of 3G or even Edge. But I'm forced to use Slack. :(

RyanZAG 9y ago

People often confuse engineering and design. Slack has a very good design team, the UX is far above IRC or competing solutions and everything flows and works in a way that most users expect. The engineering itself is not the strong point, that's for sure. Slow, bandwidth hungry, memory intensive, strange syncing problems, security issues, etc.

crdoconnor 9y ago
It's certainly pretty. It reminds me of that quote by Joel Spolsky - "people ridiculously overvalue aesthetics and beauty when evaluating products. It's one of the reasons iPods, and, for that matter, Keanu Reeves, are so successful." I don't think usability-wise it's all that great though. If you have multiple chatrooms in multiple slack organizations, it's a PITA checking on them all, for instance.
- ajsharp 9y ago
  On Spolsky's quote, wouldn't that mean people undervalue aesthetics and beauty?
  - hansl_ 9y ago
    Engineers undervalue it, users overvalue it compared to other criteria. Mostly because users are not engineers and so have no way to look at why a product is engineeringly superior; they can only look at how easy/simple it is to use.
swiley 9y ago
I really would disagree. IRC didn't have a lot going on, you had channels and PMs and that was kind of it. It was very easy to learn how to use because there was very little to learn. Not to mention, in most clients, it took significantly less than ten seconds for the text to appear on the screen after you started typing.
- aspett 9y ago
  There is a lot more to IRC than just channels and PMs - it's just that not many people have purpose to find out about anything else because channels and PMs work so damn well for their purpose.... communication.
  - RyanZAG 9y ago
    While I agree and personally prefer IRC, people using slack use far more features than just channels and PMs. That's because slack is more discoverable and the features are generally conceptually simpler and more obvious for the average user than complicated IRC features. That's the UX I was talking about above - it allows more users to use more features and feel more comfortable that they know what is going on. The same really can't be said for IRC - most average users will request the help of an 'IRC master' if they need something they don't know how to do. That's probably not a good sign of accessible UX.

sdoering 9y ago

I am with you. Totally. I would only add one thing. Why does the (Mac) desktop client have to reauthorize while I am writing stuff and loosing what I typed up until then. Or even while being in a voice call.

withdavidli 9y ago

Is 3g usable in your area? My experience with multiple carriers has shown anything less than 4g/lte is near unusable even on simple webpages. This is both in metro areas in the bay area and northeast cities. My speeds go down to what I would have expected from 56k days, those simple webpages (text w/pics, no video) taking 2-5min to load.

anticodon 9y ago
Yes, 3g is usable, I can browse any site without noticeable delays. But Slack experience is extremely poor. It require a really fast and low-latency connection. And just for a text chat - there're tons of other solutions that has no problem with the latency and bandwidth of 3G or even Edge. But I'm forced to use Slack. :(