+this CC company are on your side as long as you did some fair effort to resolve situation with merchant. File chargeback and let them force-return you the mo

+this CC company are on your side as long as you did some fair effort to resolve situation with merchant. File chargeback and let them force-return you the money + have them pay lots of chargeback fees to CC. This is likely not a scam but lousy support. Which they'll force to better. Chargebacks are very painful for merchants.