Half the folks don't have a knack for methodical troubleshooting. Doesn't matter whether they are certified, experienced, or not. Some folks don't have the comm

Half the folks don't have a knack for methodical troubleshooting. Doesn't matter whether they are certified, experienced, or not. Some folks don't have the common sense to simply tell someone, "I'll find out later" AND put forth the effort in finding the answer themselves.