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I can absolutely expect them to honor the terms that they themselves defined for a service that costs more than $100/year.

EpicEng 9y ago
The terms state Free 2-day shipping to the contiguous US. It states 5 day shipping to Hawaii and Alaska https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=... I suppose it could be more clear, but I do not see where they guarantee 2-day to Hawaii. You live on an island in the middle of the ocean, expect shipping delays.
- untog 9y ago
  Except that the OP was complaining that some items advertised aren't deliverable to Hawaii at all, not that they are deliverable with delays: "I couldn't get them to send me an xbox controller in Hawaii." I don't really understand the instinct to jump on people complaining about receiving sub-par service compared to the promise given to them when they signed up. Amazon makes an absurd about of money, they could almost certainly do a better job here.
  - EpicEng 9y ago
    Except your being selective about what he said. >I'm considering putting together and sharing a script that could check your order history and delivery dates. They tend to give a free month of credit for late deliveries, but if I could show them "Well out of 12 months I've had late deliveries every month this year" I should just get the service for free. I'm talking about that bit. Edit: I assumed he expected two day delivery. In his comment below he says he understands it's 3-7 and many come in 8-12, so my mistake.
- underbluewaters 9y ago
  They advertise 3-7 business days. For the past 3 months it's been more like ~8-11 business days. Nobody here has unrealistic expectations. USPS would be much faster if they just dropped it in the mail within a couple days. It would also cost less than fedex overnighting items after waiting 2 weeks.
  - EpicEng 9y ago
    Well I'm with you there. I assumed you were talking about 2-day delivery, my mistake.
  - lutorm 9y ago
    Indeed. It's gotten to the point that if I want something fast, I'll actually avoid Amazon and instead find some merchant who will ship the item USPS Priority Mail which is very reasonably priced and reliably arrives in 3 days. The biggest problem are merchants that for some reason insist that they can only use UPS/Fedex, which is a complete ripoff to Hawaii. I don't understand how they get any business for their "ground" service here, given that it's usually about the same price as 2-day air but takes a week.

EpicEng 9y ago

The terms state Free 2-day shipping to the contiguous US. It states 5 day shipping to Hawaii and Alaska https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=... I suppose it could be more clear, but I do not see where they guarantee 2-day to Hawaii. You live on an island in the middle of the ocean, expect shipping delays.

untog 9y ago
Except that the OP was complaining that some items advertised aren't deliverable to Hawaii at all, not that they are deliverable with delays: "I couldn't get them to send me an xbox controller in Hawaii." I don't really understand the instinct to jump on people complaining about receiving sub-par service compared to the promise given to them when they signed up. Amazon makes an absurd about of money, they could almost certainly do a better job here.
- EpicEng 9y ago
  Except your being selective about what he said. >I'm considering putting together and sharing a script that could check your order history and delivery dates. They tend to give a free month of credit for late deliveries, but if I could show them "Well out of 12 months I've had late deliveries every month this year" I should just get the service for free. I'm talking about that bit. Edit: I assumed he expected two day delivery. In his comment below he says he understands it's 3-7 and many come in 8-12, so my mistake.
underbluewaters 9y ago
They advertise 3-7 business days. For the past 3 months it's been more like ~8-11 business days. Nobody here has unrealistic expectations. USPS would be much faster if they just dropped it in the mail within a couple days. It would also cost less than fedex overnighting items after waiting 2 weeks.
- EpicEng 9y ago
  Well I'm with you there. I assumed you were talking about 2-day delivery, my mistake.
- lutorm 9y ago
  Indeed. It's gotten to the point that if I want something fast, I'll actually avoid Amazon and instead find some merchant who will ship the item USPS Priority Mail which is very reasonably priced and reliably arrives in 3 days. The biggest problem are merchants that for some reason insist that they can only use UPS/Fedex, which is a complete ripoff to Hawaii. I don't understand how they get any business for their "ground" service here, given that it's usually about the same price as 2-day air but takes a week.