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You cannot expect a company to cater to such a small population. You choose to live there, you choose the consequences.

underbluewaters 9y ago
I can absolutely expect them to honor the terms that they themselves defined for a service that costs more than $100/year.
- EpicEng 9y ago
  The terms state Free 2-day shipping to the contiguous US. It states 5 day shipping to Hawaii and Alaska https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=... I suppose it could be more clear, but I do not see where they guarantee 2-day to Hawaii. You live on an island in the middle of the ocean, expect shipping delays.
  - untog 9y ago
    Except that the OP was complaining that some items advertised aren't deliverable to Hawaii at all, not that they are deliverable with delays: "I couldn't get them to send me an xbox controller in Hawaii." I don't really understand the instinct to jump on people complaining about receiving sub-par service compared to the promise given to them when they signed up. Amazon makes an absurd about of money, they could almost certainly do a better job here.
    - EpicEng 9y ago
      Except your being selective about what he said. >I'm considering putting together and sharing a script that could check your order history and delivery dates. They tend to give a free month of credit for late deliveries, but if I could show them "Well out of 12 months I've had late deliveries every month this year" I should just get the service for free. I'm talking about that bit. Edit: I assumed he expected two day delivery. In his comment below he says he understands it's 3-7 and many come in 8-12, so my mistake.
  - underbluewaters 9y ago
    They advertise 3-7 business days. For the past 3 months it's been more like ~8-11 business days. Nobody here has unrealistic expectations. USPS would be much faster if they just dropped it in the mail within a couple days. It would also cost less than fedex overnighting items after waiting 2 weeks.
    - EpicEng 9y ago
      Well I'm with you there. I assumed you were talking about 2-day delivery, my mistake.
    - lutorm 9y ago
      Indeed. It's gotten to the point that if I want something fast, I'll actually avoid Amazon and instead find some merchant who will ship the item USPS Priority Mail which is very reasonably priced and reliably arrives in 3 days. The biggest problem are merchants that for some reason insist that they can only use UPS/Fedex, which is a complete ripoff to Hawaii. I don't understand how they get any business for their "ground" service here, given that it's usually about the same price as 2-day air but takes a week.
bdhess 9y ago
Amazon is choosing to offer Prime in Hawaii
- EpicEng 9y ago
  Prime doesn't mean 2-day shipping for anyone anywhere. It says as much in the terms https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
  - lutorm 9y ago
    Perhaps you missed the point that I and underbluewaters complained that they were not willing to ship things at all, or taking longer than their own stated timelines? None of us said we expected two-day shipping.
foobaq 9y ago
It's not like they're living on the moon, Hawaii is a U.S. state and they decided to accept customers from there.
- EpicEng 9y ago
  Yeah, it's a state... which is an island in the middle of the ocean. Be at least a little realistic with your expectations. Also, their terms do not guarantee 2-day shipping to Hawaii or Alaska. https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
  - jrochkind1 9y ago
    If their terms _guarantee_ 2-day shipping to contiguous US, does that mean there's some recourse to a customer when that is not met? Cause it is routinely not these days for many people I know.
    - sokoloff 9y ago
      Every time Amazon misses a guaranteed delivery date, I send a quick note to customer care and get a free month of Prime added to my account. Takes under a minute and I've never had to even respond a second time to one of these threads. There are times when 2 days is not the guarantee, which is slightly annoying, but for most items, 2 days is.
  - foobaq 9y ago
    So it's unrealistic to expect a multinational corporation to be competent enough to ship XBox controllers and eight-inch pipe fittings to their customers, if they're on an island? Because that's what the parent comment is talking about.

I can absolutely expect them to honor the terms that they themselves defined for a service that costs more than $100/year.

EpicEng 9y ago
The terms state Free 2-day shipping to the contiguous US. It states 5 day shipping to Hawaii and Alaska https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=... I suppose it could be more clear, but I do not see where they guarantee 2-day to Hawaii. You live on an island in the middle of the ocean, expect shipping delays.
- untog 9y ago
  Except that the OP was complaining that some items advertised aren't deliverable to Hawaii at all, not that they are deliverable with delays: "I couldn't get them to send me an xbox controller in Hawaii." I don't really understand the instinct to jump on people complaining about receiving sub-par service compared to the promise given to them when they signed up. Amazon makes an absurd about of money, they could almost certainly do a better job here.
  - EpicEng 9y ago
    Except your being selective about what he said. >I'm considering putting together and sharing a script that could check your order history and delivery dates. They tend to give a free month of credit for late deliveries, but if I could show them "Well out of 12 months I've had late deliveries every month this year" I should just get the service for free. I'm talking about that bit. Edit: I assumed he expected two day delivery. In his comment below he says he understands it's 3-7 and many come in 8-12, so my mistake.
- underbluewaters 9y ago
  They advertise 3-7 business days. For the past 3 months it's been more like ~8-11 business days. Nobody here has unrealistic expectations. USPS would be much faster if they just dropped it in the mail within a couple days. It would also cost less than fedex overnighting items after waiting 2 weeks.
  - EpicEng 9y ago
    Well I'm with you there. I assumed you were talking about 2-day delivery, my mistake.
  - lutorm 9y ago
    Indeed. It's gotten to the point that if I want something fast, I'll actually avoid Amazon and instead find some merchant who will ship the item USPS Priority Mail which is very reasonably priced and reliably arrives in 3 days. The biggest problem are merchants that for some reason insist that they can only use UPS/Fedex, which is a complete ripoff to Hawaii. I don't understand how they get any business for their "ground" service here, given that it's usually about the same price as 2-day air but takes a week.

bdhess 9y ago

Amazon is choosing to offer Prime in Hawaii

EpicEng 9y ago
Prime doesn't mean 2-day shipping for anyone anywhere. It says as much in the terms https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- lutorm 9y ago
  Perhaps you missed the point that I and underbluewaters complained that they were not willing to ship things at all, or taking longer than their own stated timelines? None of us said we expected two-day shipping.

foobaq 9y ago

It's not like they're living on the moon, Hawaii is a U.S. state and they decided to accept customers from there.

EpicEng 9y ago
Yeah, it's a state... which is an island in the middle of the ocean. Be at least a little realistic with your expectations. Also, their terms do not guarantee 2-day shipping to Hawaii or Alaska. https://www.amazon.com/gp/help/customer/display.html?nodeId=201118050 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- jrochkind1 9y ago
  If their terms _guarantee_ 2-day shipping to contiguous US, does that mean there's some recourse to a customer when that is not met? Cause it is routinely not these days for many people I know.
  - sokoloff 9y ago
    Every time Amazon misses a guaranteed delivery date, I send a quick note to customer care and get a free month of Prime added to my account. Takes under a minute and I've never had to even respond a second time to one of these threads. There are times when 2 days is not the guarantee, which is slightly annoying, but for most items, 2 days is.
- foobaq 9y ago
  So it's unrealistic to expect a multinational corporation to be competent enough to ship XBox controllers and eight-inch pipe fittings to their customers, if they're on an island? Because that's what the parent comment is talking about.