Agreed entirely on auto suspending inactive users. Testrail by far are the worst with this, we added a bunch of users by mistake after our JIRA configuration we

Agreed entirely on auto suspending inactive users. Testrail by far are the worst with this, we added a bunch of users by mistake after our JIRA configuration went a little... over the top, got an enormous bill for two months and despite us never logging in they refused to refund.