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I did not know that. Thanks! Binance CEO Changpeng Zhao recently stated that they have only 20 support agents handling over 25,000 tickets every day. That's nu
by justboxing 9y ago
I did not know that. Thanks!
Binance CEO Changpeng Zhao recently stated that they have only 20 support agents handling over 25,000 tickets every day. That's nuts. Why wouldn't they hire more? Minimum wage?
> Binance receives more than 25,000 support requests (tickets) every day, with a 20 agent support team, that means each agent can only spend 20 seconds or less on each ticket. Unfortunately, as a result, we have a backlog.
Source: https://www.linkedin.com/pulse/binance-q2-changpeng-zhao/ https://www.linkedin.com/pulse/binance-q2-changpeng-zhao/