> what are the biggest complaints from your customers? The other questions I think were answered below but this is a great one so I'll answer it directly. Bigg

> what are the biggest complaints from your customers? The other questions I think were answered below but this is a great one so I'll answer it directly. Biggest complaints that I currently see / would expect people to see: 1) No public IP addresses (this is addressed on the site and elsewhere in the thread) 2) No TV package, have to cut the cord 3) Can't provide service everywhere. "My neighbor can get it why can't I?" Well .. your house is 1 story buried in trees, unfortunately. 4) Sometimes wireless is just weird and there are things that don't work, especially when you're optimizing for a cheap home install. Some customers have a bad experience and as hard as we try we can't ever get it much better.