Good software can move that IT job to a cheaper admin job. If printers are easy to install, or passwords are easy to reset, then the admin can just say “the pri

Good software can move that IT job to a cheaper admin job. If printers are easy to install, or passwords are easy to reset, then the admin can just say “the printer nearest to you is Floor3-South. Go into Printers and select it” leaving IT to just maintain the printer and not have to coach users.