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I hate stuff like this. When I fall into the "this guy looks unusual" bucket, I don't want to have to second-guess whether your system is even going to let me i
by jstanley 9y ago
I hate stuff like this. When I fall into the "this guy looks unusual" bucket, I don't want to have to second-guess whether your system is even going to let me in if I put in the effort to jump through its kafkaesque hoops.
I had trouble with Coinbase account verification which I'm almost certain was akin to the linked patent: it asked me for a picture of my passport, and then a picture of my face, and then told me that the pictures didn't match and I must try again. Every single time. I only managed to regain access to my account by emailing a contact that most people wouldn't have.
- goodside 9y agoCoinbase did that to me and at least three people I know personally. You’re not a special edge case —- they just suck.
- nextInt 9y agoI attended a talk by Coinbase. They get A LOT of fraudulent activity (both high end and amateur). They have like 7-8 employees who handle all the manual aspects of user verification. So they have to rely heavily on automated solutions. I have never used them so I don't know how often they flag false positives but based on that talk I would at least qualify the statement with "it's a hard problem!"
- goldenkey 9y agoTreating your users like shit is actually a pretty easy problem to solve. It's companies that don't 'care' to solve it that cause this kind of strife. Coinbase pulled the same shit with me.