costs, costs, costs. As your IP service becomes commoditized fewer, not more, engineers make bigger changes. Interestingly, expert systems reduce, not improve,

costs, costs, costs. As your IP service becomes commoditized fewer, not more, engineers make bigger changes. Interestingly, expert systems reduce, not improve, the quality of the operating engineers: http://journals.sagepub.com/doi/full/10.1177/0001839217751692 http://journals.sagepub.com/doi/full/10.1177/000183921775169...