> I bought a Lenovo Thinkpad with a Next Business Day Response warranty upgrade. > I am a PhD student at Imperial College London, and my department bought me a

> I bought a Lenovo Thinkpad with a Next Business Day Response warranty upgrade. > I am a PhD student at Imperial College London, and my department bought me a Thinkpad T470 earlier in 2017. So which was it? I'm guessing it was the first, because otherwise the University would sort it out, right? The reason I point this out is that if he bought it himself, I hope he used a credit card. Section 75 of the Consumer Credit Act [0] in the UK is excellent (for consumers): > Under Section 75 of the Consumer Credit Act 1974, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the retailer or trader. I would simply put in such a claim ASAP for the laptop and the warranty - no need to mess around with Lenovo, hit 'em where it hurts. [0] https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act https://www.which.co.uk/consumer-rights/regulation/section-7...