>• Argue as if you’re right but listen as if you’re wrong. On the listening side, something that often helps is what is often called active listening. This is

>• Argue as if you’re right but listen as if you’re wrong. On the listening side, something that often helps is what is often called active listening. This is where you say back to the person what you think they are saying, and they agree you got it right or correct it until you do. It is amazing how this can often lower the emotional level and make the disagreement more productive.