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Adobe employs similar tactics. Even though I was paying per month for the Creative Suite, I was told that I was only able to cancel my subscription during a sm
by tmnvix 9y ago
Adobe employs similar tactics.
Even though I was paying per month for the Creative Suite, I was told that I was only able to cancel my subscription during a small timeframe each year. If I didn't take advantage of the opportunity at that time, I would have to fork out for the service each month for another full year. I couldn't preempt it by asking to have the subscription cancelled when the year was up - I had to notify them at that time. I did have the option to cancel early if I paid a large penalty (some large percentage of the remaining monthly payments as far as I recall).
The whole thing left me with an aversion to Adobe in general and provided the impetus I needed to look at other solutions.
- ramzyo 9y agoAny luck calling your credit card company or bank and disputing the charge? Credit card companies actually give the average consumer a lot of clout against shady business tactics like this so long as you have a good history with the card issuer.
- thestepafter 9y agoI was able to get Adobe to let me out just a couple days ago. I was pretty harsh about Adobe to the person I was speaking with but made sure they understood I appreciated them. Took me 45 minutes but it can be done.
- tmnvix 9y agoUnfortunately I didn't attempt this.