It's debatable as to whether or not I'll be able to honestly, there are some good (and a LOT of bad) products in the space. Effectively, it's issue tracking, a

It's debatable as to whether or not I'll be able to honestly, there are some good (and a LOT of bad) products in the space. Effectively, it's issue tracking, and while I have some ideas that scratch my own itch which HOPEFULLY will appeal to others, my goal is to make something that services the small-to-medium sized business moreso than the enterprise apps currently do, and with more refinement than the open source apps do. That said, I don't honestly know how much better mine will be than something like osTicket, except to say that the workflow will be dramatically different. Thanks for the well-wishing. I'm sure I'll make an equally tentative post when I release.