4 ms·
The whole practice of free trials which seamlessly blend into paid service is shady imo. Not counting that they billed him for a whole year.
by frgtpsswrdlame 9y ago
The whole practice of free trials which seamlessly blend into paid service is shady imo. Not counting that they billed him for a whole year.
- oneeyedpigeon 9y agoWhat's annoying is that it's difficult to be a 'good' company in this environment. Ours offers a completely free trial of our service, no obligation or sneaky practises whatsoever. It is what it says it is: a trial. Customers find it difficult to believe we're not going to stealth-charge them, even though we take no payment details, so there's no way we possibly could. A trial that automatically turns into a paid subscription isn't a trial, it's a deferred subscription with an initial free period. Stop calling that a "trial".
- Tepix 9y agoIn Germany most print subscriptions are "good", i.e. if your free trial expires you can just cancel after one month.
- tialaramex 9y agoSome (all?) EU countries say you can't use the word "free" for this type of shenanigans. My employer went through meticulously removing the word "free" and surprise, surprise once you tell customers what the real situation is the flow of new sign ups slows considerably.
- jopsen 9y agoI love EU consumer protection efforts... There are so many shady business practices, and I love it when the EU fights back :)