They screwed up in a big way by not having processes and QA in place to catch these issues or gradually roll out the change or pull it if it goes south. That do

They screwed up in a big way by not having processes and QA in place to catch these issues or gradually roll out the change or pull it if it goes south. That does not inspire confidence in their abilities to operate and secure an exchange in the long run. But we'll see what they do in reflection of this event and how/what they'll change. That said, they've shown communication around this and the free trading is not something they HAD to do, but a gesture of apology. in the end we'll remember this: kraken went down for 48 hours and offered free trading for 2 weeks. Of all the horrible things that exchanges have done or failed to do, there is some solace here and means kraken isn't AS bad as some of the others. so, yay for that i guess.