Yeah, merely an observation, not a criticism of SaaS. However I do wonder sometimes, even with the resources and domain knowledge, if the super crazy scale the

Yeah, merely an observation, not a criticism of SaaS. However I do wonder sometimes, even with the resources and domain knowledge, if the super crazy scale these SaaS companies have to deal with tips the scales to be about the same reliability as a solid internal ops or IT team (who only have to worry about YOUR scale).