I'm not sure what there is you can do about it. Call customer support and explain your predicament? I've not had the pleasure of dealing with this type of compa

I'm not sure what there is you can do about it. Call customer support and explain your predicament? I've not had the pleasure of dealing with this type of company so I'm not so sure what I'd do in this situation besides limping away with my data and taking my business somewhere else.