It sounds like they are happy with the results they get but they're aware that it takes a lot of work; you can't just promote someone and expect them to know wh

It sounds like they are happy with the results they get but they're aware that it takes a lot of work; you can't just promote someone and expect them to know what they're doing right away. That they gave up on hiring people they don't know who have the word 'manager' plastered on their resume tells me they're a lot wiser than most other firms.