Voice chatbots are a great way to convert your multi-tasking capable pc/phone into a single-tasking one. The benefit for text chatbots is you can concurrently

Voice chatbots are a great way to convert your multi-tasking capable pc/phone into a single-tasking one. The benefit for text chatbots is you can concurrently interact with multiple bots. So one can be talking to a customer over the phone and use multiple chatbots to find shipping, products, place reservations on stock, verify a credit card and so on. IMO chatbots are still hugely valuable in Enterprise app space, but also any traditiona multi-tasking environment like customer support, telesales, and environments where is too complex to get a bot to handle everything .... sometimes is better just to let the human brain be (literally) the 'meat in the sandwich' to glue all the chatbot feeds together and create the outcome required. Production line planning is potential example - ask bots to tell you about current environment, stock levels, backlog, shift resources, cashflow, and then human decides which work gets done today. Most good planners i have met can do the planning vastly better, and quicker, than powerful systems with optimisation algorithms and Tb of data.