This is a very odd quote: "It was easy for M’s leaders to win internal support and resources for the project in 2015, when chatbots felt novel and full of poss

This is a very odd quote: "It was easy for M’s leaders to win internal support and resources for the project in 2015, when chatbots felt novel and full of possibility." Chatbots were new in 2015? I think it might be more accurate to say they were new in the early 1990s, but they had a revival of interest around 2015, driven by the possibility that advances in AI and NLP would allow them to do more. One place where chatbots still have a large opportunity in front of them is in automobiles. The driver is not suppose to hold their cell phone while driving. But they can talk to the phone, and voice-to-text allows them to interact with chatbots. Someone in the industry told me that Toyota has inked a deal with Pandorabots: https://www.pandorabots.com/ https://www.pandorabots.com/ Likewise, during and after my time at Celelot [1], I talked to a lot of salespeople, and they told me that was the #1 thing they'd like to see, as an interface for SalesForce. They wanted to be able to meet a client, make a sale, and then drive home, and while they were driving, they could talk to their cell phone and the Celelot service would put all the data into SalesForce for them. [1] https://www.amazon.com/Destroy-Tech-Startup-Easy-Steps/dp/0998997617/ https://www.amazon.com/Destroy-Tech-Startup-Easy-Steps/dp/09...