For that matter, the time you're in the office updating tickets isn't necessarily linked to your work hours. Lots of people operate on schedules like "think of

For that matter, the time you're in the office updating tickets isn't necessarily linked to your work hours. Lots of people operate on schedules like "think of a good answer to the problem at 8 PM, crank out two hours of work, roll in at 11 AM to test the fix and update the ticket". As far as this study knows, that work pattern equals "high productivity at 11 AM", even though all of the actual work happened during the "low productivity" timeframe.