Even aside from, er, "defensive management", I doubt the quality of this data. My team has triage meetings Monday at 11 AM. The number of tickets 'created' or '

Even aside from, er, "defensive management", I doubt the quality of this data. My team has triage meetings Monday at 11 AM. The number of tickets 'created' or 'completed' during that one hour stretch is probably 30% of the total for the whole week, but that's a function of coordination and scheduling that says nothing about actual work completion.