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Primarily because people tend to complain only about issues. I've both funded and withdrawn from bitcoin on several occasions, no issues at all, always quick.
by bpicolo 9y ago
Primarily because people tend to complain only about issues. I've both funded and withdrawn from bitcoin on several occasions, no issues at all, always quick.
We're talking millions of users with significant money at stake, when things go wrong it turns to vitriol very quickly (and there is a lot of room for user error, too). You don't see others catch as much flak because nobody is even close to the size of Coinbase, but there are similar issue threads for e.g. gemini out there.
- awicklander 9y agoThis rings true, but also, a "no response" from support is never acceptable.
- bpicolo 9y agoI suspect it's less no response and more extremely delayed response. They added hundreds of thousands of users (maybe a million +) in the space of a couple weeks. December growth of the crypto space was absolutely massive - something like 10 exchanges have closed off new registrations. I'm sure their support is currently massively overworked and they can't hire quickly enough.