So I'm not the only poor sod who got shafted by Virgin Media... my example is probably even worse... VM send their surveyor to assess my flat. "It's quite high

So I'm not the only poor sod who got shafted by Virgin Media... my example is probably even worse... VM send their surveyor to assess my flat. "It's quite high, but if you manage to drill the holes yourself and get an RG59 coax cable down to the ground level then our team will be able to connect you". (The cabinet is 20 yards from the said touchdown point). I spend money getting contractors to do the walls/roof and buying a long cable. Long story short, they simply cancel my request. Despite telling me what to do, and what to buy. And their drone just kept repeating on the phone "it was canceled. You can't complain to anyone, there is no other department". Suffice to say, I'm getting angry even as I write this. Absolutely appalling company. Never buying anything from them, although that 200MBit service had its appeal... they could offer me 2Gbit for free now, I would refuse. Internet situation in the UK is a very, very sad story... I am thinking of getting a microwave internet for my neighbourhood, but all the info so far points to it being a Sisyphean task