I've been with VM for a few years as well. In many areas they have far and away the best speeds [0], but the service seems to randomly drop every now and then,

I've been with VM for a few years as well. In many areas they have far and away the best speeds [0], but the service seems to randomly drop every now and then, and the support is hit and miss at best. In fact, you can tell whether a customer support call is going to be "hit" or "miss" almost instantly. Half the time you get a helpful, competent agent who will confirm that you can take your contract with you as you move home and even looks up whether they can give you a better deal; the other half you get an outsourced agent who tells you that moving house requires signing up to a completely new year-long contract. The billing also leaves a lot to be desired. At one point I got so angry with them billing me way above the agreed amount that I guessed the CEO's work email and sent him a personal message outlining my frustrations. The issue got solved within a week of doing that! [0] See for yourself - https://www.broadbandspeedchecker.co.uk/broadband_speed_in_my_area_v2.aspx https://www.broadbandspeedchecker.co.uk/broadband_speed_in_m...