I've got sympathy – there's nothing worse than this sort of terrible customer service and lack of communication. It's a shame, because the network itself is pre

I've got sympathy – there's nothing worse than this sort of terrible customer service and lack of communication. It's a shame, because the network itself is pretty good. Why do large companies have such trouble scaling customer support? It's exactly the same whenever I have to interact with any organisation like this – no callbacks that they promised, missed appointments, work not done on schedule, that kind of thing. It's got to the point where I will actively avoid interacting with any service provider unless it's totally unavoidable. (There are some exceptions – like my energy company Ecotricity have a phone line with a person on it when you call. It's pretty boss.)