Installs that involve new constuction are always tricky to be honest - there are a lot of moving parts and getting access can be tricky. The real problem with

Installs that involve new constuction are always tricky to be honest - there are a lot of moving parts and getting access can be tricky. The real problem with VM is their massive overselling problem. It is on a UBR by UBR basis, some UBRs are totally fine and have enough capacity but some are chronically overloaded. I am luckily enough to be on Hyperoptic now but before it was a complete cointoss whether at peak times the 150meg or whatever would go to 1-2mbit/sec with massive ping and jitter making anything interactive (even SSH) impossible. At one point they had 300mbit/sec of downstream capacity and 50mbit/sec of upstream capacity for 100s if not 1000s of users (who could be provisioned at 150mbit/sec). So two users could knock out the entire UBR. I believe DOCSIS 3.1 will resolve this somewhat as it will allow far more capacity, but really VM needs to look at much more aggressive UBR segmentation which is expensive. Or switch entirely to FTTx (which they are doing for some new builds using GPON), but again, very expensive and many users won't notice/pay more for the additional quality. OTOH BT FTTx is super reliable in my experience, with no contention issues at all (they have at most 288 users on 10gigE backhaul). I would much prefer a 80/20 BT line vs 300/10 on VM simply for the reliability of speeds.