Yeah, industry and gov :) The vast majority of dialog between governments and citizens is kinda boring with occasional exception handling. Think tax handling.

Yeah, industry and gov :) The vast majority of dialog between governments and citizens is kinda boring with occasional exception handling. Think tax handling... The exceptions are demanding, and require expertise, and looots of time, but most other things get 'rubber stamped'. Politicos get lots of control through the tax code and supplier agreements. Software will just make them better at it ;)