3 ms·
For the only Google service I pay for (Project Fi), customer service is stellar.
by praneshp 9y ago
For the only Google service I pay for (Project Fi), customer service is stellar.
- eagsalazar2 9y agoGoogle in general has become pretty amazing at customer service. You can get someone competent on the phone 24-7 for Home also.
- kinkrtyavimoodh 9y agoYeah I think we can conclude that they are good at customer service if you are paying for the product. Good luck getting your blocked GMail unblocked if you weren't lucky enough to have the blog post detailing your story go viral.
- netinstructions 9y agoHuh I had quite a miserable time with Project Fi customer service. Phone calls, emails and chat failed to resolve my issue. Only after countless Tweets / Reddit posts / Official Google product support forum posts that went on for nearly a week did I get lucky and finally talk to someone who could help me.[1] They gave me $50 off a month's bill at the end of all of it but it was such a frustrating ordeal. You couldn't pay me $500 to do it all over again. Their customer service is a joke. After spending time on their product support forums, I was far from alone. [1] http://www.netinstructions.com/what-the-heck-google-my-project-fi-and-pixel-2-woes/ http://www.netinstructions.com/what-the-heck-google-my-proje...