Probably, but this just because studies include non-tech people too. For them a useless help message is ... well not useful. But at least it doesn't confuse the

Probably, but this just because studies include non-tech people too. For them a useless help message is ... well not useful. But at least it doesn't confuse them with tech words. For tech people it is also useless, so I don't know who those error messages should help. I also dislike the first person error messages. "We are sending ...", "Let me fix this" when you are clearly 'talking' to a computer.