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It's good to hear that Lenovo treats you better than Dell treated me. Is this their policy in general or do you have to buy a megabuck enterprise service contra
by jjoonathan 9y ago
It's good to hear that Lenovo treats you better than Dell treated me. Is this their policy in general or do you have to buy a megabuck enterprise service contract (i.e. the one bonestamp2 identified as not competitive)?
- lozf 9y agoThat's all standard on all the real ThinkPads (T and X series) since the IBM days. Most if not all of these models have 3 year warranty, and many with next business day on-site. Probably applies to the mobile workstation series too (used to be the 'W' series, now 'P' I think). They also have spill resistant keyboards as standard (drainage channels to prevent catastrophe, rather than making colour-changing stickers so Apple can bill you for water damage should an accident happen).
- jdietrich 9y agoCompletely standard across the Think* line. Service manuals and diagnostic software is available to download directly - you don't even have to log in. You can buy all parts directly from Lenovo or from a distributor without a service contract and regardless of warranty status. Opening the chassis doesn't automatically void your warranty and the terms specifically state which parts you're allowed to replace yourself. The standard US warranty on ThinkPads is one year RTB, but you can upgrade to three years RTB for $99 or three years onsite for $159. International warranty coverage is an extra $10. The standard warranty in Europe is three years onsite. For minor faults, you can usually ask for replacement parts to be shipped for self-installation.