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>I demanded to speak to a human, but got the same automated reply again! Why? It's a low margin business and stuff like this drives up cost for everyone. I'd r
by volgo 9y ago
>I demanded to speak to a human, but got the same automated reply again!
Why? It's a low margin business and stuff like this drives up cost for everyone. I'd rather have low cost rides than talking to human support
- jaclaz 9y ago>Why? It's a low margin business and stuff like this drives up cost for everyone. I'd rather have low cost rides than talking to human support To be picky, it is a negative margin business (at least until now). Still this is not a reason to have not decent customer support. The usual approach (not necessarily by Uber, almost everyone is on this - IMHO flawed - track) is the periodical announcement roughly on the lines of "our automated, automagical AI/whatever is so perfect that the service/product was so bettered that the need for support was reduced to 0.0000000000001% of customers". (which is good) Then, IF it was actually true (it usually isn't) that single request every zillion transactions/sales could be actually dealt with properly with a marginal cost by a human (possibly someone actually capable and with the powers to actually provide some form of remediation).
- divs1210 9y agoI want a refund, but am unable to get through the bots to actual people who might be able to help me. What would you do in my situation?
- volgo 9y agoHonestly their bots are pretty good about giving back refunds - I've never had problem