She clearly states that she is not a developer. For most of the article she is working in 'Customer Success,' and often distinguishes herself and her cohort fro

She clearly states that she is not a developer. For most of the article she is working in 'Customer Success,' and often distinguishes herself and her cohort from the engineers. In fact, it seems that a major theme in the article is what it's like to work at a tech company without being a developer.