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When I get spam email, I usually check the headers and if it's coming from a reputable service (Postmark, Sendgrid, etc.) they usually have a web form or an abu

When I get spam email, I usually check the headers and if it's coming from a reputable service (Postmark, Sendgrid, etc.) they usually have a web form or an abuse@ email to send the headers to so that they can shut down the account. Months ago I received spam from a Mailgun server and tried to use their web form[1] to report it, but it was broken. I reported both that bug and the spam email to their support, which acknowledged it. Weeks later I got another spam email from that same domain, popped open that report form and it was still broken (FWIW as of today it seems to be working again). So I followed up on my initial support request with that info but got no response. Just a few days ago I received another spam message from that domain. I personally consider all that a very bad sign in an email service provider and wouldn't use Mailgun myself. In contrast, I've been very happy with Postmark. [1]: https://www.mailgun.com/receiving-spam-from-mailgun https://www.mailgun.com/receiving-spam-from-mailgun

aceoflala 9y ago
Postmark costs money, Mailgun does not.
- ad_hominem 9y ago
  Postmark is free up to 100 mails / month. But mail deliverability issues are a hell that I'm happy to pay a small fee to avoid.
  - eikenberry 9y ago
    Do they have an overage charge for the free 100/month, like the 1.25/1000 they list for their non-free use? So you could be free most of the time with the occasional 1.25 charge if you have a busy month?
    - ad_hominem 9y ago
      Unfortunately I don't think so. :( > We offer a Free Trial plan for testing purposes only. The Trial is limited to 100 emails a month with no overages allowed. https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work https://postmarkapp.com/support/article/1107-how-does-monthl...
- ams6110 9y ago
  The free tier of Mailgun has significant delivery problems because those servers have a poor spam reputation.
clon 9y ago
Postmark is really nice indeed, even though a bit on the pricey side. Still, I can recommend their free tool to monitor DMARC: https://dmarc.postmarkapp.com/ https://dmarc.postmarkapp.com/
pbowyer 9y ago
> I've been very happy with Postmark. Postmark's service is great but their new min $10/month pricing scheme is a retrograde step and penalises small companies sending less than 1000 emails a month. Deeply unhappy with the change, and wish more companies would follow the Amazon AWS pricing model.
- ad_hominem 9y ago
  I didn't realize the new monthly plans were required for new accounts - that's unfortunate. I'm still on the old credits system (grandfathered I guess).

aceoflala 9y ago

Postmark costs money, Mailgun does not.

ad_hominem 9y ago
Postmark is free up to 100 mails / month. But mail deliverability issues are a hell that I'm happy to pay a small fee to avoid.
- eikenberry 9y ago
  Do they have an overage charge for the free 100/month, like the 1.25/1000 they list for their non-free use? So you could be free most of the time with the occasional 1.25 charge if you have a busy month?
  - ad_hominem 9y ago
    Unfortunately I don't think so. :( > We offer a Free Trial plan for testing purposes only. The Trial is limited to 100 emails a month with no overages allowed. https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work https://postmarkapp.com/support/article/1107-how-does-monthl...
ams6110 9y ago
The free tier of Mailgun has significant delivery problems because those servers have a poor spam reputation.

clon 9y ago

Postmark is really nice indeed, even though a bit on the pricey side. Still, I can recommend their free tool to monitor DMARC: https://dmarc.postmarkapp.com/ https://dmarc.postmarkapp.com/

pbowyer 9y ago

> I've been very happy with Postmark. Postmark's service is great but their new min $10/month pricing scheme is a retrograde step and penalises small companies sending less than 1000 emails a month. Deeply unhappy with the change, and wish more companies would follow the Amazon AWS pricing model.

ad_hominem 9y ago
I didn't realize the new monthly plans were required for new accounts - that's unfortunate. I'm still on the old credits system (grandfathered I guess).