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I have to suspect that Google's attitude toward customer service is "Machines scale. Hiring people doesn't."
by swolchok 16y ago
I have to suspect that Google's attitude toward customer service is "Machines scale. Hiring people doesn't."
- espinchi 16y agoYou don't have to suspect that. It's true. It may be frustrating as a customer, but there's no solution to the "human customer service not scaling" issue when you reach certain number of customers or too high of a growth rate.