Maybe the problems with the component couldn't be diagnosed by the agents assigned to the platform. Maybe there was further work that needed doing on the same j

Maybe the problems with the component couldn't be diagnosed by the agents assigned to the platform. Maybe there was further work that needed doing on the same job that required more of them, and there was no point in leaving for 10 minutes and coming back. Maybe they were just wrapping up. Obviously there's tons of waste, and maybe you were right about that example, but it's also very possible you're not. These anecdotes people love to trot out about manual labor are really silly. It makes you sound exactly like nontechnical software project management who don't understand what technical debt is or why man-hour estimation is hard.