> I've never seen a manager use it well. This is very anecdotal. To see JIRA used well, you need both management which is willing to invest the time and effort

> I've never seen a manager use it well. This is very anecdotal. To see JIRA used well, you need both management which is willing to invest the time and effort necessary to learn the ins and outs of configuring JIRA, as well as competent and flexible stewardship by the admin team to enable desired configuration in a way which fits in with the rest of the instance and doesn't pollute it. If you pay attention to recent JIRA releases, Atlassian is trying to enable management to make the changes it wants to make without resulting in global pollution, but either way, you still need management to personally buy in. I've seen everything from managers who refuse to customize workflows beyond "todo-in progress-done" to managers who use post-it notes on the wall for their "real" agile board, and then copy the changes by hand into JIRA issues to communicate status up the ladder. If your company's management isn't buying in, your company needs to either replace the managers or replace the tool, instead of trying to fit round pegs into square holes.