> No real users have been harmed If they had, they wouldn't know why. That's one of the major parts of the problem - the entire ban system (and appeals process

> No real users have been harmed If they had, they wouldn't know why. That's one of the major parts of the problem - the entire ban system (and appeals process, or rather, the letter memory hole valve deigns to call a process) is opaque, a black box. You don't know why you're banned beyond "cheating/hacking" or "cheating in game X" in the best case. There's then the self-fulfilling silliness with the proclamations of perfection of VAC; you need such a high standard to prove the negative, that you did not cheat, and a ton of luck for them to even consider the possibility.