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I can attest to this. I filed a ticket over a week ago because I'm locked out of my account. It took them 8 days to reply with a canned response, then 5 more da
by ghughes 9y ago
I can attest to this. I filed a ticket over a week ago because I'm locked out of my account. It took them 8 days to reply with a canned response, then 5 more days to say they don't have an answer for me yet because they're so busy.
This isn't acceptable for what is essentially a bank that just raised $100M at a $1.6B valuation.
- newyankee 9y agoI am in a similar but pretty worse scenario, unable to withdraw a lot of funds and id is expired, waiting for renewal.
- thelittleone 9y agoHave you considered having an attorney send them a letter of demand?
- Keeeeeeeks 9y agoWouldn't it be cheaper for him to just wait for his new ID to arrive so he can get verified?
- thelittleone 9y agoYou're right but if that fails (as it has in my case) what then? How much support is reasonable to expect from a company that holds your money?