Oh, I think I get what you mean now. I misunderstood "OP." You're saying, maybe the commenter I replied to has decided that this service is completely worthless

Oh, I think I get what you mean now. I misunderstood "OP." You're saying, maybe the commenter I replied to has decided that this service is completely worthless, to the point that they can't understand why someone would still put up with it? I could see that being the case, although I think that's just a special case of the phenomenon I'm talking about.