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Any issues with the optical center position, or pupillary distance, when ordering online? I had a new pair of glasses (for distance), and was struggling to foc

by Tempest1981 9y ago

Any issues with the optical center position, or pupillary distance, when ordering online? I had a new pair of glasses (for distance), and was struggling to focus quickly (vs old glasses). The issue was the optical center, which was 3mm too high. Wearing them lower was the short-term fix.

walterbell 9y ago
If you know how to measure the vertical offset (fitting height / segment height) of the optical center from the bottom of the lens edge, or can get someone to measure that for you, EyeBuyDirect (and probably other sites that have remake policies) will exchange a new pair with your custom height. You need the first pair to try on frame and do the measurement. For subsequent orders of the same frame, you can specify fitting height in “Special Instructions” for your prescription. If self-measuring with a mirror, ensure the temples and nose pads have been fully adjusted before taking the pupil location measurement.