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The reviews are kept secret until both parties submit. The host will not know what you gave him, you should definitely have put a negative review. Some countri

The reviews are kept secret until both parties submit. The host will not know what you gave him, you should definitely have put a negative review. Some countries and cities don't have curtains. A TV service and hangers don't qualify as a valid reason to get $2k refunded, or even half of that.

mgkimsal 9y ago
Pictures of the room with curtains were posted, then arriving to a room without them, with attendant privacy issues... false advertising. We'd already been told that we'd get a negative review if she left anything, as we'd already tried to go through the 'dispute' process with airbnb. Claiming a working TV and showing pictures of the main living area with curtains, then having neither is, at very least, deceptive. A broken shower (with video proof) apparently isn't enough to justify any dispute at all, because it was "fixed" on the 4th day. I would think, would be an admission that there was an actual problem that needed attention, and some sort of adjustment would be appreciated/welcomed. Hangers - totally minor, but having emailed the 'hosts' earlier, they'd indicated this would be something provided, and it wasn't. I don't know how many things need to be a) promised in writing or in photos then b) not delivered before some notion of "goodwill gesture" becomes appropriate (10% off future airbnb booking? 10% refund/adjustment for poor service?) Apparently we were not even close to the threshold, and if that doesn't qualify, I have no good reason to consider airbnb for future travel needs.
- user5994461 9y ago
  An habitation without hot water doesn't qualify as liveable in first world countries. You should have disputed only on that, leave on the first day and ask for full refund. If possible and necessary, deny the charge on your card. I've been on both sides and seen all sort of claims. Disputes are always messy, AirBnb seem to read them and try to deliberate.

mgkimsal 9y ago

Pictures of the room with curtains were posted, then arriving to a room without them, with attendant privacy issues... false advertising. We'd already been told that we'd get a negative review if she left anything, as we'd already tried to go through the 'dispute' process with airbnb. Claiming a working TV and showing pictures of the main living area with curtains, then having neither is, at very least, deceptive. A broken shower (with video proof) apparently isn't enough to justify any dispute at all, because it was "fixed" on the 4th day. I would think, would be an admission that there was an actual problem that needed attention, and some sort of adjustment would be appreciated/welcomed. Hangers - totally minor, but having emailed the 'hosts' earlier, they'd indicated this would be something provided, and it wasn't. I don't know how many things need to be a) promised in writing or in photos then b) not delivered before some notion of "goodwill gesture" becomes appropriate (10% off future airbnb booking? 10% refund/adjustment for poor service?) Apparently we were not even close to the threshold, and if that doesn't qualify, I have no good reason to consider airbnb for future travel needs.

user5994461 9y ago
An habitation without hot water doesn't qualify as liveable in first world countries. You should have disputed only on that, leave on the first day and ask for full refund. If possible and necessary, deny the charge on your card. I've been on both sides and seen all sort of claims. Disputes are always messy, AirBnb seem to read them and try to deliberate.