I think this is a crucial aspect of Lenny's design. If the bot was just an asshole, you might gain some sympathy for the telemarketers. Their torment at the han

I think this is a crucial aspect of Lenny's design. If the bot was just an asshole, you might gain some sympathy for the telemarketers. Their torment at the hands of Lenny feels entirely fair, because it's obvious that he is not fit to be making financial decisions. The more unscrupulous the caller, the longer they stay on the phone with Lenny; it's an elegant self-regulating mechanism.